RetraxONE XR Manual Retractable Tonneau Cover w/ T-Slot Rails

At Truck Bed Barn, we aim to make shipping clear, simple, and reliable. Below you’ll find everything you need to know about how and where we ship your order.

Shipping Coverage:

We currently ship to customers within the United States, excluding Alaska and Hawaii. At this time, we do not offer international shipping.

Shipping Costs:

We offer free standard shipping on all orders shipped within the United States, excluding Alaska and Hawaii.
There is no minimum purchase requirement.

Order Processing Time:

Orders are typically processed within 0–2 business days (Monday-Friday 9:00AM - 5:00PM MST,).
Orders placed after our daily cutoff may begin processing the next business day.

Please be advised that processing times may vary by brand. Any exceptions are outlined below.

Estimated Delivery Time:

Once your order ships, delivery generally takes 1–5 business days, depending on your location and carrier.

Total estimated delivery time: 1–7 business days from the date your order is placed.

Please be advised that shipping times may vary depending on the brand and whether the item is made to order. For more accurate timelines, refer to the brand-specific shipping estimates outlined below.

Brand Specific Shipping Times:

• Fas-Top Products: Orders ship within 14–20 business days. Transit time is 1–7 business days. Estimated total delivery time: 15–27 business days.

Carriers

We work with trusted national carriers to ensure safe and timely delivery. Carrier selection may vary based on package size, destination, and availability. Your items are shipped from our warehouse through reputable carriers, including USPS, UPS, and FedEx.

Tracking Information

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your shipment’s progress at any time with the Track my order page.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We’ll work with the carrier to resolve the issue quickly. You can email us at help@truckbedbarn.com or call (623)272-6510 during Monday-Friday 9:00AM - 5:00PM MST.

Questions?

If you need additional shipping details or assistance, please visit our FAQ page or contact our support team directly.

Contact Information

Store Name: Truck Bed Barn

Address: 704 S Myrtle Ave, Unit 2209, Tempe, AZ 85281

Email: help@truckbedbarn.com

Phone: (623)272-6510

Customer Service Hours:  Monday-Friday 9:00AM - 5:00PM MST

Response Time: We aim to reply within 24 business hours.

At Truck Bed Barn, your satisfaction comes first. If something isn't right with your order, we make returns simple and stress-free.

30-Day Returns:

 You have 30 days from the day your order arrives to start a return. To qualify, items need to be unused, uninstalled, in the same condition you received them, and packed back up with their original box, hardware, and any included accessories. Our truck experts are happy to walk you through each step. We never charge a restocking fee on any return.

Return Policy Summary:

• Return window: 30 days from delivery to begin your return.
• Condition: Items must be unused, uninstalled, and returned in original condition with all packaging, hardware, and accessories.
• Help when you need it: Our team guides you through the whole process.
• Restocking fee: None, ever.

Return Shipping Costs:

• Defective, damaged, or incorrect items: No cost to you. This covers anything that arrives damaged by the carrier, defective, or different from what you ordered. We will provide a prepaid return label.
• Change of mind or wrong item ordered: You are responsible for the actual return shipping cost. This applies when an item does not fit, you ordered the wrong one, or you simply no longer want it. Original shipping charges are non-refundable.

How to Start a Return:

1. Reach out: Email help@truckbedbarn.com with your order number and a quick note about why you are returning the item.
2. Repack it: Put the item back in its original packaging along with all hardware, accessories, and paperwork.
3. Ship it back: Follow the instructions in your return authorization email. For defective, damaged, or incorrect items we will include a prepaid label. For change-of-mind or wrong-item returns, you will arrange and cover the return shipping.

How Refunds Work:

 Once your return reaches us, we inspect it to confirm it meets the conditions above. After it is approved, we issue your refund to your original payment method. Depending on your bank or card provider, the credit usually appears within 5 to 10 business days.

Exchanges:

 Need a different cover, size, or product instead? Just email help@truckbedbarn.com and we will set up a fast exchange for you.

Items We Can't Accept Back:

-Rugged Liner Products

-Trail FX Truck Bed Liners

 A small number of products are non-returnable, including custom or special-order covers. Any item like this is clearly marked as non-returnable right on its product page.

Still Have Questions? Check our FAQ page or get in touch with our team at help@truckbedbarn.com.

Contact Information: